By accessing this website we assume you accept these terms and conditions. Do not continue to use Cangoee if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of au. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Cangoee, you agreed to use cookies in agreement with the Cangoee’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Cangoee and/or its licensors own the intellectual property rights for all material on Cangoee. All intellectual property rights are reserved. You may access this from Cangoee for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from Cangoee
Sell, rent or sub-license material from Cangoee
Reproduce, duplicate or copy material from Cangoee
Redistribute content from Cangoee

This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Free Terms and Conditions Generator.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Cangoee does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Cangoee,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Cangoee shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Cangoee reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Cangoee a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Cangoee; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Cangoee. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Cangoee’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Warranty

Cangoee Power Warranty Terms

At Cangoee Power, we are committed to delivering high-performance, durable, and safe LiFePO₄ lithium batteries for a wide range of applications. Our warranty is designed to provide you with confidence and peace of mind when choosing our products.

Warranty Coverage

We guarantee that all Cangoee Power products are free from defects in materials and workmanship under normal use and service conditions, subject to the terms outlined below.

Warranty Periods:

Product / Product Family	Battery Cells	Electronics (BMS & Control Systems)
12V Slimline Lithium Batteries	5 Years	3 Years
12V Rectangular Lithium Batteries	5 Years	3 Years
12V CANONE Lithium Batteries	3 Years	2 Years
12V “G” Series Lithium Batteries	3 Years	2 Years
12V “H” Series Lithium Batteries	3 Years	2 Years

Warranty Terms

Warranty coverage begins from the date of the original purchase and applies to the original purchaser only, warranty is not transferrable.
Covers manufacturing defects and material failures under normal use conditions.
Applies only if the product is used within the specified charging, storage, and environmental conditions stated in the product manual.
Unauthorized modifications, repairs, or tampering will void the warranty.
Warranty excludes external damage caused by impact, water, vibration, or extreme temperatures.
Valid proof of purchase is required to lodge any warranty claim.
Installed as per installation guidelines.

Battery Capacity Warranty

LiFePO₄ batteries naturally experience a reduction in capacity over time. This warranty does not cover normal aging or degradation of battery capacity unless:

The battery retains less than 70% of its original rated capacity within the applicable warranty period for battery cells under normal usage.

Australian Consumer Law Protections

This warranty is provided in addition to your rights under Australian Consumer Law (ACL).

Warranty Claims Process

If you believe your product is faulty under warranty:
For end users call (07) 3319 5800 or 1300(POWER), providing a description of the fault along with proof of purchase.
For Dealers Contact us via the Dealer Portal tech support page or
Our technical support team may request additional diagnostic information or tests.
If the warranty claim is approved, we may repair or replace the product at our discretion.

Return to Base (RTB) Policy:

You will be required to ship the product to our designated service centre for inspection. Customers are responsible for arranging and paying for return shipping to Cangoee Power initially.

If the product is found to be faulty under warranty:

We will repair or replace the product free of charge.
We will reimburse up to $60.00 for shipping costs
Outbound shipping for repaired or replacement items will be covered by Cangoee Power.

If no fault is found under warranty, return shipping back to the customer will be at the customer's cost.

Warranty Exclusions

This warranty does not cover:

Improper installation, misuse, or failure to follow product guidelines.
Physical damage caused by impact, fire, or accidents.
Water, chemical, or humidity damage beyond stated specifications.
Overcharging, deep discharging, or improper storage practices.
Third-party modifications or alterations.
Exceeded the lifecycle discharge.
Normal capacity degradation.

Vehicle-Specific Installations

For vehicle applications, we strongly recommend installation by a qualified auto electrician to ensure proper system integration and safety.

Customer Support

We’re here to help!

Email: sales@cangoee.com.au

Website: www.cangoee.com

Phone: (07) 3319 5800 or 1300(POWER)

Limitation of Liability

To the maximum extent permitted by law, Cangoee Power’s liability under this warranty is limited to the repair or replacement of defective products as outlined above. Cangoee Power is not liable for incidental, indirect, or consequential losses or damages related to the use of its products.

Trusted by professionals, built for performance — so you Can Go anywhere with Energy Everywhere!

Privacy Policy

WEBSITE PRIVACY POLICY

This Privacy Policy applies to all personal information collected by Cangoee Power Pty Ltd via the website located at www.cangoee.com.

What is "personal information"?
1. The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
2. whether the information or opinion is true or not; and
3. whether the information or opinion is recorded in a material form or not.
4. If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.

What information do we collect?
1. The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include: Your name, email address, state you reside in, and Company Name.

How we collect your personal information
1. We may collect personal information from you whenever you input such information into the website.
2. We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

Purpose of collection
1. The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
2. We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
3. By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by our management group and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

Overseas transfer
Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: privacy@nautechgroup.com.

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